The quality and environmental management policy implemented by IG TERRER SA, as an organisation dedicated to manufacturing cardboard boxes for the pharmaceutical, food and related industries, is based on the commitment to quality in the execution of its processes and the protection of the environment… This commitment allows us to offer customers the best service with a high level of quality together with the desire to respond to changing environmental conditions, in balance with different socio-economic needs.

The ability to manage and adapt to the real needs of a changing market has positioned IG TERRER SA as a benchmark company in the sector. This would not have been possible without the human team that has always accompanied us with a capacity for work, effort and continuous improvement, always aligned with the objectives and values of the company.

The policy of our integrated management system is based on the following principles:

1.1. Leadership

Leadership through the promotion and dissemination of:

• commitment to quality and environmental management;
• environmental protection and pollution prevention;
• the effort to comply with applicable laws, regulations and other requirements;
• the desire to achieve the best achievable level of efficiency with the minimum environmental impact;
• a culture of anticipation of potential incidents through careful treatment of our associated risks and comprehensive monitoring of actions and objectives to address them;
• acting in an ethically responsible manner towards all stakeholders;
• planning the investment of available resources at any given time to achieve objectives and continuous improvement.

1.2. Customer satisfaction

To meet the needs and expectations of customers in particular and other stakeholders in general, offering a high level of service and quality with minimum environmental impact, in accordance with industry standards and involving our suppliers and subcontractors to the maximum, requiring them to constantly improve their quality and service.

1.3. Minimising environmental impact

To prevent pollution by applying good environmental practices throughout the organisation and to reduce the possible environmental impacts associated with our processes and activities in order to ensure the protection and preservation of the environment.

1.4. Continuous improvement

Process management governed by risk and opportunity analysis criteria and applying established improvement tools guarantees the active search for improvement opportunities and the early detection of deviations from the established requirements with the corresponding preparation of action plans to correct them.

1.5. Engagement with staff

Engagement with staff through the promotion and dissemination of:

• continuous training of human capital and the development of growth plans that promote professionalism, commitment and safe working conditions;
• not employing workers below the minimum legal age at the date of recruitment and carrying out inclusive and non-discriminatory practices in order to promote equality, respect and the rejection of forced labour.

In addition, by establishing communication channels and levels with defined content and scope as a tool for such involvement, through staff engagement and motivation.

1.6. Support from Directors

The Quality Management System has the full support of the Directors, who are committed to its proper functioning, to encourage participation and teamwork in order to achieve the established objectives and to improve the effectiveness of the system on an ongoing basis.

Directors of IG TERRER SA

17/11/2025